Terms of Service

1. Acceptance of These Terms

By accessing our website, browsing our catalog, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should stop using our services and refrain from placing orders.

We may revise these terms from time to time. Any changes will take effect when we post the updated version and revise the last updated date. Your continued use of the services after such changes take effect will mean that you accept the revised terms.

These terms form the whole agreement between you and the company regarding the service, and they replace any earlier terms you may have seen. In the unlikely event that a court finds any part of these terms to be unenforceable, the remaining parts will continue to apply with full force.

2. About the Service and the Company

GraceSun is a curated online boutique operated by the developer GraceSun for Tongshan Manshang E-Commerce Co., Ltd. The service lets customers discover, purchase, and receive a range of carefully selected goods through our website.

Our registered business is located at No. 235, Xizhan Community, Tongyang Town, Tongshan County, Xianning City - 437000, China (CN). These terms apply to the company and its appointed operator and developer in respect of all dealings that take place through the service.

GraceSun presents a curated range of goods that our team has reviewed and chosen with care. While we may work with partner brands and various suppliers, every product sold through the service is handled under the responsibility of the company described here. You are therefore dealing with a single, accountable business rather than a scattered collection of unrelated sellers.

3. Eligibility

Our services are intended for adults. To place an order or create an account, you must be at least the legal age of majority in your country of residence, or have the consent of a parent or guardian if you are younger.

You also agree to provide true, accurate, current, and complete information when you use the service, and to update it as needed. We rely on the information you give us to deliver your orders and to communicate with you, so it must be correct.

If you are purchasing a gift for someone else, you are responsible for ensuring you have the right to share their delivery details with us and that they are content for us to process their information for that purpose. By placing such an order you confirm that this is the case. Gift orders are subject to the same verification, payment and dispatch checks as any other order, and the company may contact the purchaser to confirm details before release. Promotional codes and gift messaging options may be offered from time to time, and any such extras are provided on the terms displayed at checkout and are not exchangeable for cash or credit.

4. Accounts and Registration

Some features of the service may require you to register an account. When you do, you are responsible for safeguarding the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us promptly if you suspect any unauthorised use of your account. We are not liable for loss or damage arising from your failure to keep your credentials safe, and we may suspend or close accounts that are used improperly or in breach of these terms.

In the course of managing your account we may send you messages about its status, such as confirmation of changes you make. We will usually not charge a fee for maintaining a standard account, and you may generally close your account at any time by contacting us, subject to any outstanding obligations you still owe us.

5. Orders and Pricing

All prices shown on our website are stated in the relevant displayed currency unless otherwise indicated. We work hard to keep prices accurate, but errors can occasionally occur.

If a price is obviously incorrect, we may, at our discretion, contact you to confirm the correct amount before processing your order, or cancel the order and issue a full refund. We reserve the right to change prices at any time; however, changes will not affect orders that we have already accepted and confirmed.

An order is only accepted by us once we send you a confirmation notice. Until that point, an order remains an offer from you that we may decline for any lawful reason, including stock availability.

6. Payment

You agree to pay promptly through the payment methods offered at the time of purchase. Payment processing is carried out through trusted payment service providers, and your payment details are handled by them under their own privacy and security practices.

We do not store your full payment card details on our own systems. Should your payment fail, we may pause fulfilment of the related order until payment is successfully completed, and we may contact you to arrange an alternative method.

You are responsible for any taxes or duties that apply to your purchase where you are legally liable for them. Prices on our website generally do not include international customs duties unless this is clearly stated at the time of purchase. Be sure to review any applicable import requirements that may affect your order.

7. Delivery and Dispatch

We aim to dispatch orders promptly and to keep you informed at every stage. Our dispatch network maintains an on-time rate of 98.2 percent, and most orders leave our facility within 24 hours of confirmation.

Delivery times vary depending on your delivery destination and the method you choose. You are responsible for providing a correct delivery address. If a parcel is returned to us because the address was wrong or the package was not collected, we may ask you to pay for re-shipping, or we may issue a refund after deducting reasonable costs.

Risk in the goods passes to you upon delivery, meaning that you are responsible for the goods once they reach your designated delivery point.

If your items are lost or damaged while in transit, please contact our care team so that we can investigate with the carrier and arrange a suitable resolution. We also recommend that you inspect your parcels on arrival and report any obvious problem as soon as you can, since this makes it far easier for us to put matters right quickly.

8. Returns, Refunds, and Exchanges

We stand behind the quality of what we sell and we aim to handle returns fairly and without difficulty. If you are not happy with an item, please contact our care team promptly and we will discuss the options with you.

Depending on circumstances, we may offer a replacement, a refund, or a store credit. Where a refund is due, we process it using the same method you used to pay, without undue delay and within the timeframe required by applicable law.

An item that is clearly in the condition in which you received it, and that falls within a stated return window, is generally eligible. Items that we cannot reasonably re-sell, such as items that have been used or damaged after delivery, may be excluded unless the damage is our responsibility.

Returns of personalised or custom-made items are generally limited, because their nature makes them hard to offer to another customer. In these cases we will always try to make things right through goodwill where it is reasonable to do so, while keeping the practical limits that these products demand.

9. Product Information and Descriptions

We take care to describe our products accurately and to provide honest information about materials, sizes, and care. However, slight variations in colour, texture, or appearance may occur due to photography, display screens, and natural differences in materials.

Product images are intended to give a genuine sense of what you will receive, but they are not a guarantee of an exact match in every detail. Where a product does not match its description in a material way, you are entitled to the return and refund remedies described in this document.

Availability may change quickly, and a product shown on the website may sell out between one visit and the next. When this happens we will tell you promptly and, unless you choose otherwise, we will not charge you for an item we cannot supply.

10. Limitation of Liability

To the fullest extent permitted by law, the company and its appointed developer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or interruption of business, arising out of or in connection with your use of the service or any purchase made through it.

Our total liability for any claim arising from your use of the service or from an order shall be limited to the amount you actually paid to us in connection with the relevant transaction. Nothing in these terms limits any liability that cannot lawfully be limited under applicable law.

Because we are a distant seller serving customers in many countries, some of the finer points above may be adjusted where a local consumer law grants you stronger protection. Where any such mandatory rule applies, it takes precedence over the limitations in this section to the extent required by law.

11. Our Intellectual Property

The GraceSun name, the visual identity of the boutique, the website design, and all text, graphics, logos, images, and other content on our site are protected by intellectual property law and remain the property of the company or its licensors.

You may view and use this content for your personal, non-commercial purposes in connection with shopping with us. You may not reproduce, copy, distribute, or commercially exploit any of our content without our prior written permission.

If you submit any feedback, suggestions, or ideas to us, you grant us a non-exclusive, worldwide, perpetual licence to use that feedback to improve our services, without any obligation to compensate you. We are always grateful for thoughtful input, and this clause simply lets us act on good ideas without restriction.

12. Acceptable Use

You agree to use our service only for lawful purposes and in a manner that does not interfere with its operation or harm other users. You may not attempt to gain unauthorised access to our systems, introduce malicious code, or use automated tools to overburden or scrape the website.

You further agree not to provide false information, to misuse coupons or promotional offers, or to engage in any fraudulent activity. We may suspend or terminate access for anyone who breaches these rules.

We ask that you also respect your fellow shoppers. Harassing others, posting misleading reviews, or attempting to interfere with the shopping of other users is not acceptable. A boutique should feel safe and pleasant for everyone who enters it, and we take reasonable steps to keep it that way.

13. Third-Party Services

Our website may rely on or link to third-party services, such as payment processors, delivery carriers, and analytics tools. These services are operated by their own providers under their own terms and privacy policies.

We are not responsible for the content, policies, or practices of any third-party service. By using features that depend on third parties, you accept their applicable terms. We encourage you to review those terms before use.

Where a third-party service does not perform as expected, our first response is to investigate and, where possible, to help you with the matter directly. Please report any issue to our care team, and we will do our best to guide you or, if needed, to raise it with the relevant provider on your behalf.

14. Termination

We may suspend or terminate your access to the service, in whole or in part, for any lawful reason, including but not limited to a breach of these terms or conduct that we reasonably consider harmful to our customers, our partners, or us.

Upon termination, any rights or licences we have granted you under these terms will end immediately. Provisions of these terms that by their nature should survive termination, including but not limited to sections on limitation of liability and governing law, will continue to apply.

If we suspend or terminate your access, we will do our best to settle any outstanding orders you have already placed and to respect your legitimate expectations. We generally prefer to warn you of a concern before taking such a step, unless the matter involves serious misconduct where immediate action is necessary.

15. Governing Law and Disputes

These Terms of Service, and any dispute arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of the People s Republic of China, without regard to its conflict of law principles.

Any dispute that cannot be resolved amicably through our customer care team shall be submitted to the competent courts located in the jurisdiction where the company is registered, unless applicable consumer protection law requires otherwise. We aim to resolve your concern simply and fairly before any formal process is considered.

Nothing in this section removes your right to rely on any mandatory consumer protections granted to you by the laws of your own country of residence. Where those laws give you a stronger remedy than we offer here, those laws will apply to the extent that they cannot be waived.

We sincerely hope you never need to take a dispute to a court. In the ordinary course, a friendly message to team@gracesun.mom is enough for us to understand the issue and find a resolution that leaves everyone satisfied.

16. Contact Us

Should you have any question about these Terms of Service or about a purchase, please reach out to us and we will be glad to help.

You can reach us by email at team@gracesun.mom or by telephone at +14176512679. You may also write to us at No. 235, Xizhan Community, Tongyang Town, Tongshan County, Xianning City - 437000, China (CN). We will respond as quickly as we can.

We read every single message that reaches us, and we thank you sincerely for your patience while we give each one the careful attention it truly deserves. A first reply usually arrives within one or two business days, and more involved matters may take a little longer to investigate fully.